Safety 
We select the safest and best quality products we can find. While our child safety products are meant to be aids to you and your children, these items are not necessarily the final solution. It is your responsibility to see the devices are installed and used properly. If you receive a product from us that is missing the use, care, assembly or installation instructions, e-mail us and we will send the information to you.

You should also be aware that some children can eventually find their way around a safety device, even faster if they see you using it over and over. Our recommendation is that you do not let your child(ren) watch you use these devices because you will be helping them learn how to operate them.

Nothing can replace adult supervision and constant vigilance. Children learn and move quickly. Often they can find more ways of getting themselves into unsafe situations than we can ever anticipate. So please keep a close eye on your children at all times, and carefully instruct your babysitter or caregivers to do the same.

Because the safety of your children is our main concern, we also ask you to carefully heed all age recommendations for use of our products. Should you experience a problem with one of our products and you feel it may be a quality or safety issue, please e-mail us immediately and share this information.

To learn more about child safety and making your home a safer place for your children, please refer to our book The Perfectly Safe Home (link to book product page), written by our Founder, and President, Jeanne E. Miller.

Recalls 
We voluntarily cooperate with all Consumer Products Safety Commission recalls and warnings. If the C.P.S.C. mandates, we will notify customers of recalls and arrange returns/refunds if necessary. Our supplier and we will cover any costs associated with returning your product and refunding your purchase price. For most warnings and recalls, the C.P.S.C. will provide a toll-free number directly to the manufacturer.