Q. How can I place my order?
A. You choose your preferred way of ordering:- Order by Internet: www.PerfectlySafe.com Just browse the on-line
catalog of your choice, select the items you wish to add to your shopping cart, and enter the required information on the order form screens.
- Order by phone:
1-800-837-5437 and press 2 for Customer Service. Our friendly sales representatives are on duty Monday-Friday, 8:30 a.m. to 4:30 p.m. Eastern Time. Simply call the toll free number listed on every page of our on-line catalog. Our toll free numbers can be reached if dialing from within the United States (including Alaska, Hawaii, Puerto Rico) and Canada.
- Order by Fax: 1-330-244-9518 24 hours a day.
Q. What if I have a question about my order?
A. If you wish to inquire about an order you have already placed, send us an
e-mail and we will respond by e-mail with your answers within
one to two business days.
Q. When can I expect to receive my order?
A. Orders Ship Within 1-3 Business Days. Merchandise on our website ships from our distribution center, or from different locations. Multiple item orders may not ship from the same location, and could arrive separately. Orders shipping in the Continental United States should be received within 5-10 business days excluding Drop Ship and Personalized items. We ship our products USPS and UPS. International orders may take longer, depending on the distance, location and carrier.
Q. How much will it cost to ship my order?
A. Our standard shipping charges for Jeannie's Kids Club for the U.S., APO's & FPO's are only $.75 per pound plus $5.95 packaging & handling charge. Shipping charges for orders to be delivered to Canada are also calculated based on the actual weight of the total order. Our shipping charges for Jeannie's Kids Club in Canada are $2.50 per pound plus $6.95 packaging & handling charge.
Q. Can I have my order RUSHED?
A. For RUSH delivery, call 1-800-722-5282 and press 2 for Customer Service by 12:00 pm EST weekdays if the order needs to ship the same day. Otherwise, all RUSH orders placed online will ship the next business day. We offer Next Day and 2nd Day delivery (UPS does not deliver on weekends) for the U.S. and Canada. Next Day Air is an additional charge of $40 for East Coast and $55 for West Coast and $70 for Canada which is added to the standard shipping charges. 2nd Day Air is an additional $25 for East Coast and $40 for West Coast and $50 for Canada Coast which is added to the standard shipping charges.
Please note: Oversize and Drop Ship items, as indicated in product descriptions, cannot be rushed.
Q. What are the methods of payment for orders?
A. We accept Visa, American Express, Discover and MasterCard. Your credit card will be charged in full when your order is processed. You will be notified via email of items that may be back-ordered. These items are expected to ship within 30 days unless otherwise notified. All credit card information you provide is considered strictly confidential and restricted solely to our order processing use. Our Web site is secured so your credit card information cannot be accessed by anyone else. (See our
Security Policy section for more details.)
If you pay by credit card, the charge will appear as KidsStuff.com on your credit card statement.
Q. What if I have questions about products before I place my
order?
A. For questions about sizing, product measurements, product use, safety concerns, etc., please
e-mail us.
Q. How do I order items from the print catalog
online?
A. Easy! Just click the search feature located on the navigation bar at the top of every page. In the SEARCH box, type in the item number from the catalog. If the item is available on-line, it will
appear.
Q. I want to order items from an older catalog, but I can't find those items in your most recent catalog or on-line. Can I still order
them?
A. Possibly. Items that become discontinued from our catalog or from the manufacturer may still be in stock (usually in very low quantities). The best way to find out if an item is still available is to
e-mail us.
Q. I purchased an item from you, but now you are no longer carrying the item. Is the item defective? Was it
recalled?
A. Items are discontinued for many reasons which may or may not involve safety or quality. Sometimes, a manufacturer will discontinue a popular, highly demanded item prior to the release of a new and improved version of the item. Other times, discontinued products are dropped from our catalog because the manufacturer is unable to fill our quantity demands for the product. Of course, there are cases in which products just do not sell well either on-line or in the catalog.
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Need help with your Online
Perfectly Safe Catalog order? Select the information you need by
clicking on the links below.
